Privacy Policy for IE Suite
Introduction
IE Suite (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.
Information We Collect
Automatically Collected Information
When you install and use IE Suite, we automatically collect:
– **Store Information**: Your Shopify store domain, store name, and store owner email
– **Shop Data Access**: Products, orders, customers, collections, and other resources you choose to export or import
– **Usage Data**: Features you use, export/import frequency, job completion status
– **Technical Data**: IP address, browser type, device information, and session data
Information You Provide
– **Account Credentials**: If you configure FTP/SFTP server uploads, we store encrypted connection credentials
– **File Data**: CSV/Excel files you upload for import operations
– **Configuration Settings**: Your export/import preferences, field mappings, and scheduled export settings
How We Use Your Information
We use the collected information to:
– **Provide Core Functionality**: Process import and export operations for your Shopify data
– **Store Temporary Files**: Generate and temporarily store export files for download
– **Execute Scheduled Tasks**: Run automated exports based on your configured schedules
– **Maintain Service Quality**: Monitor app performance, identify errors, and improve functionality
– **Provide Support**: Respond to your questions and troubleshoot issues
– **Send Notifications**: Email alerts about job completion or errors (if enabled)
– **Billing**: Process subscription payments through Shopify’s billing system
Data Storage and Security
Where We Store Data
– **Database**: Your store information, job history, and settings are stored in encrypted PostgreSQL databases hosted in Europe
– **File Storage**: Export files are temporarily stored in secure S3-compatible storage
– **Processing**: Background workers process your data in isolated, secure containers
Security Measures
We implement industry-standard security practices:
– **Encryption**: All data transmissions use SSL/TLS encryption
– **Access Control**: Role-based access controls and authentication
– **Secure Credentials**: FTP/SFTP passwords are encrypted at rest
– **Regular Backups**: Daily automated backups with point-in-time recovery
– **Monitoring**: 24/7 security monitoring and logging
Data Retention
– **Export Files**: Automatically deleted after 7 days
– **Import Files**: Deleted immediately after processing
– **Job History**: Retained for 90 days
– **Account Data**: Retained while your subscription is active
– **Logs**: Retained for 30 days for troubleshooting
Data Sharing and Disclosure
We do NOT sell, trade, or rent your personal information to third parties.
We may share data only in these limited circumstances:
Service Providers
– **Shopify**: We access your Shopify store data through their official API
– **Cloud Hosting**: Our infrastructure providers (for database and file storage)
– **Email Service**: If you enable email notifications (SendGrid or similar)
Legal Requirements
We may disclose your information if required by law or in response to:
– Valid legal processes (subpoenas, court orders)
– Protection of our rights, property, or safety
– Investigation of potential violations of our Terms of Service
FTP/SFTP Servers
If you configure automated uploads, export files are sent directly to your specified server. We are not responsible for the security or privacy practices of your FTP/SFTP server.
Your Data Rights (GDPR Compliance)
If you are in the European Economic Area (EEA), you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure (“Right to be Forgotten”)
Request deletion of your personal data
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your personal data
Right to Restrict Processing
Request limitation of processing your personal data
To exercise these rights, contact us at: **privacy@iesuite.com**
App Uninstallation and Data Deletion
When You Uninstall IE Suite
– **Immediate**: App access to your Shopify store is revoked
– **Within 48 hours**: All export files and temporary data are deleted
– **Within 7 days**: All your account data, settings, and job history are permanently deleted
– **Exception**: Billing records may be retained for tax/accounting purposes (as required by law)
Request Data Deletion
You can request immediate data deletion by emailing: **privacy@iesuite.com**
We will process deletion requests within 30 days and send confirmation.
Third-Party Services
IE Suite integrates with:
– **Shopify**: Subject to [Shopify’s Privacy Policy](https://www.shopify.com/legal/privacy)
– **Your FTP/SFTP Servers**: Subject to your server provider’s privacy policy
We are not responsible for the privacy practices of third-party services.
Cookies and Tracking
IE Suite uses minimal cookies:
– **Session Cookies**: To maintain your logged-in state (required for functionality)
– **Shopify App Bridge**: For embedded app experience within Shopify admin
We do NOT use:
– Advertising cookies
– Cross-site tracking
– Analytics cookies (unless you explicitly opt-in)
Children’s Privacy
IE Suite is intended for business use only. We do not knowingly collect data from individuals under 16 years of age.
International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:
– Standard Contractual Clauses (SCCs) for EU data transfers
– Adequate security measures regardless of location
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
– Posting the updated policy with a new “Last Updated” date
– Sending an email notification (if you have email notifications enabled)
– In-app notification upon next login
Continued use of IE Suite after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions, concerns, or requests:
**Support**: support@iesuite.com
**Website**: https://iesuite.com
Shopify App Store Compliance
This app complies with:
– Shopify’s App Store Requirements
– Shopify’s API Terms of Service
– GDPR (General Data Protection Regulation)
– CCPA (California Consumer Privacy Act)
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**IE Suite is a product of [Your Company Name]**
*This privacy policy is written in plain language to be transparent about our data practices. If you have questions, please don’t hesitate to contact us.*